Housekeeping

Melco International
Melco International
Melco International

O kompaniji

Melco’s unique blend of design, entertainment and quality sets the company apart, making us the global leader in premium integrated resorts. From the start in 2004 we took a pioneering approach, believing that there was so much more to offer guests beyond simply gaming. Design and quality always lead our thinking when we create our one of a kind destinations. And we collaborate with some of the world’s greatest talents in entertainment, architecture, cuisine, art, wellness, sport and hospitality to deliver incomparable experiences. With over 18,000 colleagues, Melco is an active contributor to the communities within which it operates. Our five integrated resorts in Macau, the Philippines and the soon to be opened Cyprus set bold new standards for our industry in sustainability, with Chairman & CEO Lawrence Ho leading the drive to achieve total carbon neutrality and zero waste across all our properties by 2030.
20.10.2022
Oglas ističe
Preko 1 godinu
Radno iskustvo
English
Strani jezici
Limassol, Cyprus
Lokacija

Opis posla

Melco Resorts & Entertainment (Melco) is the developer and operator of the new integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe.

The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities.

Melco is opening 1000+ hospitality positions as follows:

 

Houseman - 1036,00 Euro per month, Net

Room Attendant/Cleaner - 1036,00 Euro per month, Net

Housekeeping Supervisor - 1380,00 Euro per month, Net

 

The Housekeeping team is keeps the whole property neat and pleasant inside and out from guest rooms to public area, laundry, and team offices. This team daily performs a very valuable service and direct contribution in delivering a high quality and pleasurable stay for our valued guests.

 

PRIMARY RESPONSIBILITIES:

  • Consistently offers professional and friendly service to Hotel Guests and internal Staff members
  • Follows the Housekeeping department telephone etiquette
  • Handles telephone calls and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service to both internal and external Guests.
  • Responsible for liaising with Front Office and Property Services in the overall operation of the rooms division
  • Monitors the “Queue” room status and ensuring rooms are returning timely
  • Monitoring of HOTSOS on job orders issued to Engineering and guest requests
  • Controls and daily maintenance of communication device
  • Knowledge of all Housekeeping services, F/B outlets, hotel areas as well as features and hours of operation
  • Generates various operational reports for the coordination of Housekeeping department
  • Maintains effective recording and filing systems, completing all administrative reports accurately and in a timely manner
  • Handles lost and found efficiently and record all necessary procedures as required by the department
  • Ensures key control procedures and inventory/ daily maintenance of communication devices
  • Works as a reliable team member within the Housekeeping Department and maintaining effective communication across the Departments
  • Takes minutes and performs translation of documents and memos as and when required by Superior
  • Ensures all office supplies are in stock and all equipment is maintained in good condition.
  • Maintains the Housekeeping Dispatching working area clean and tidy at all times
  • Adheres to all Company policies and procedure.
  • Follow all Occupational Health and Safety regulations
  • Adhere to Hotel’s policies with regards to security
  • Reports accidents, injuries, unsafe work conditions and/or security issues to supervisors.
  • Assists Executive Housekeeper in organizing various activities within the Housekeeping Department
  • Flexible in performing any other duties and responsibilities as assigned by Superiors including redeployment to other departments/areas if required, in order to meet business demands and guest service needs
  • Performs other reasonable job duties as assigned by Superiors
  • Flexible in working rotating shifts including overnight shift

 

QUALIFICATIONS:

 

Experience

  • Previous experience is an asset
  • Experience in a similar capacity preferred but is not essential

Education

  • High school diploma
  • Hospitality related discipline

 

Skills / Competencies

  • Proficient in English language ( verbal and written ) and Chinese ( Mandarin and/or Cantonese)
  • Must possess outstanding Guest service skills, professional presentation, verbal and written communication skills
  • Must be highly organized, energetic and possess the ability to work well under pressure
  • Must be able to handle multiple tasks, work independently or part of a team in an intense, ever changing environment
  • Must possess strong administrative skill, ability to prioritize and maintain control over workloads
  • Must be Guest- oriented with a cheerful personality and a strong will to assist people
  • Patience, flexible, reliable and responsible
  • Ability to follow through to get job done
  • Experience in administration, preferably in a hotel environment
  • Proficiency with Microsoft Office including Word, Excel, PowerPoint
  • Proficiency with the Internet

 

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Leads others to achieve business objectives
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated